Refund and Return Policy

Dusty Trail Apparel
Last updated: November 4, 2026

Dusty Trail Apparel sells print-on-demand products. Each item is produced after an order is placed. Please review product descriptions, sizing information, colors, and shipping details carefully before purchasing.

This policy applies to orders shipped to Mexico, the United States, and Canada. It does not limit any consumer rights that cannot legally be excluded under the laws that apply to your purchase.

1. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us at 26dustytrail@gmail.com.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs showing the product and the issue.

• Photographs of the packaging, if relevant.

Please contact us as soon as reasonably possible after receiving the item so we can investigate and submit any necessary claim to our fulfillment provider.

Where a product is confirmed to be defective, damaged, incorrectly printed, or incorrectly fulfilled, we will work with the fulfillment provider to arrange an appropriate remedy, which may include a replacement or refund.

You will not be charged return shipping for a return or remedy that we are legally required to provide because of a product defect or fulfillment error.

Any supplier claim deadline does not remove consumer rights that apply by law.

2. Wrong Size, Color, or Product Selected

Please check the size chart, product details, and color options before ordering.

If you selected the wrong size, color, or product, or simply changed your mind, contact us. Because products are made to order, we may not be able to accept a discretionary return or exchange once production has started.

Where a return or refund is not legally required, we may, at our discretion, offer a 10% discount code toward a future purchase as a goodwill gesture.

This discount is not a refund, is not guaranteed, and does not replace any cancellation, return, refund, or other remedy required by applicable law.

3. Order Cancellation

If you need to cancel an order, contact us immediately at 26dustytrail@gmail.com and include your order number.

Our store uses an automatic order approval delay of approximately 24 hours before orders are submitted to Printify. If we receive your request before the order is submitted for production, we will make reasonable efforts to stop it.

Once an order has been submitted to production, cancellation or changes may no longer be possible. This does not affect cancellation or refund rights that apply under consumer protection law.

See our separate Cancellation Policy for more information.

4. Legal Right to Cancel or Revoke a Purchase

Customers retain any mandatory cancellation, withdrawal, return, refund, warranty, or other consumer rights provided by the laws applicable to their purchase.

For purchases governed by Mexican consumer law, Article 56 of Mexico's Federal Consumer Protection Law provides a revocation period in certain distance-sale transactions. The statutory period and requirements apply according to the law and the circumstances of the transaction.

Nothing in this policy is intended to waive or reduce those rights. Contact us promptly if you wish to exercise a legal cancellation or revocation right.

5. Refunds

If a refund is approved or legally required, it will generally be issued to the original payment method where possible.

The time it takes for the funds to appear in your account may depend on your payment provider, bank, or card issuer.

Where a refund is required by law, we will process it within the applicable legal deadline.

6. Returns

Contact us before sending any product back. We will provide return instructions if a return is appropriate or legally required.

Do not send products to the Printify production facility or another address unless we have specifically instructed you to do so.

Where a return is required because of a defect or fulfillment error, we will explain the return or replacement process and cover costs where required by law.

7. Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately. We will try to correct it before the order enters production, but changes cannot be guaranteed after submission.

If a package cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping or replacement costs may apply where permitted by law. This does not remove any consumer rights that apply to the circumstances.

8. How to Contact Us

For return, refund, or product concerns:

Email: 26dustytrail@gmail.com

Please include your order number so we can assist you.